Fibabanka Anonim Şirketi (“Fibabanka” or “Bank”), with its principal place of business at the address of Esentepe Mahallesi, Büyükdere Caddesi, No:129 Şişli, İstanbul/Türkiye, exerts utmost care and diligence for the processing and protection of personal data in accordance with the the Law on Personal Data Protection no. 6698 (“LPDP”) and its secondary regulations (“PDP Law”).
In order to ensure that https://www.fibabanka.com.tr and all links advanced through these domain names (“our website”) and mobile applications (collectively, “Fibabanka Platforms”) function properly and to provide the visitors of our website (“User(s)” or “you”) with the most relevant services, we, as Fibabanka, place certain cookies on their devices.
With this Fibabanka Anonim Şirketi Cookie Information Form (“Cookie Information Form”), we would like to inform you about the cookies used by our Bank, our purpose to use them, how to control cookies, your personal data processed through this means and your rights as part of our Bank’s information obligation arising from the PDP Law.
You can review our Fibabanka Anonim Şirketi Privacy Notice for Visitors of the Web Site in order to get more information about your personal data processed through cookies.
1. Cookies, Similar Technologies and Methods of Collecting Data
We may collect your personal data electronically by automated methods using cookies and similar technologies.
Cookies are small text files stored on your computer or mobile device when you visit Fibabanka Platforms. As part of this Cookie Information Form, cookies also include other tracking technologies such as web beacons, pixels or tags.
2. Our Purposes for Using Cookies and Legal Reason
As Fibabanka, we may use cookies to enhance your experience on Fibabanka Platforms, ensure the efficient and effective operation of Fibabanka Platforms, ensure the security of systems, and detect any irregular acts. Cookies help us understand user behavior and identify areas for improvement by collecting information about how you interact with our website. In this context, we may also use cookies to remind the Users of their user information and past choices in order to make Fibabanka Platforms functional and to personalize them appropriately for them through the preferences of Users on Fibabanka Platforms. No cookies are used to promote products and services or conduct marketing activities on Fibabanka Platforms.
Depending on the type of relevant cookie being used, the data processing purposes and data processing terms and conditions we rely on when using the relevant cookie in accordance with LPDP may vary.
For cookies other than strictly necessary (essential) cookies that we use, Users' explicit consent is being obtained and the Users are afforded with the opportunity to change their consent at any time. Users can mark their preferences with the "on" or "off" options for all cookies other than strictly necessary (essential) cookies via the cookie management panel. Again, the Users can always revise their preferences via this panel.
Cookies are not used for any purposes other than those specified in this Cookie Information Form and all relevant transactions are carried out in accordance with the PDP Law. Personal data obtained through cookies are processed, stored and secured by our Bank in accordance with the PDP Law.
3. Types of Cookies Used
The cookies used are grouped into different categories according to their duration of use and source.
Cookie types by their duration of use: The cookies are grouped into session cookies and persistent cookies by their duration of use. Session cookies are used to ensure the continuity of the session and these cookies are deleted when the user closes the browser. Persistent cookies are not deleted when the internet browser is closed and they are deleted automatically on a certain date or after lapse of a certain period of time.
First party and third party cookies: Whether the cookie is first party or third party varies depending on the cookie placed by the website or domain. First party cookies are placed directly by the website visited by the user, that is, the internet address shown in the browser's address bar (https://www.fibabanka.com.tr). Third party cookies are placed by a domain different from the domain visited by the user.
Cookie types by their purpose of use: The following cookies are used on Fibabanka Platforms according to their purpose of use:
3.1. Strictly Necessary (Essential) Cookies
These cookies are necessary for the correct operation of the website. The cookie is considered absolutely necessary or essential when it is used only to facilitate the transmission of communication or when the user explicitly requests the use of cookies to get an online service. The cookies in question are used mandatorily to provide an information society service requested by the user. If users block these cookies through their browsers, some parts of your website may not function.
Your personal data collected through strictly necessary cookies are processed in accordance with Article 5, paragraph (2), subparagraph (c) of LPDP which reads “processing of personal data belonging to the parties to a contract is necessary, provided that it is directly related to the establishment or performance of a contract” or subparagraph (f) thereof which reads “processing of data is strictly necessary for the legitimate interests of the data controller, provided that it does not harm the fundamental rights and freedoms of the relevant person”.
| Cookie’s Name | Purposes of Use | First Party /Third Party | Retention period | Domestic/ Overseas |
|---|---|---|---|---|
| ikVadeSayisi | This cookie is an essential cookie used to store the maturity count preferred by users for the duration of the session so that the calculation tools can function correctly and without interruption. It is automatically deleted when the user's browser is closed or the session expires. | First Party | Session | Domestic |
| ikKrediTutari | This cookie is an essential cookie used to store the loan amount preferred by users for the duration of the session so that the calculation tools can function correctly and without interruption. It is automatically deleted when the user's browser is closed or the session expires. | First Party | Session | Domestic |
| ASP.NET_SessionId | This cookie is a session cookie used to identify and manage user sessions on websites developed with ASP.NET technology. This cookie uniquely identifies user sessions, stores user data for the duration of the session, and ensures secure authentication. It is automatically deleted when the user's browser is closed or the session expires. | First Party | Session | Domestic |
| rc::a | This is a cookie used by Google and is usually part of the reCAPTCHA service. reCAPTCHA is a security service used to protect websites against spam and abuse. In this way, so called flood applications that can be considered attacks on product application forms are prevented. This cookie helps identify bot and human users by analyzing and distinguishing user behavior. | Third Party | Session | Domestic |
| TS87932d06027 | This cookie is essential for the function of the website. It is automatically deleted when the browser is closed or the session expires. | First Party | Session | Domestic |
| TS0118dc6d | This cookie is used to securely manage, protect user sessions and prevent frauds. It is automatically deleted when the browser is closed or the session expires. | First Party | Session | Domestic |
| TS54eb2f47027 | This cookie is used to securely manage, protect user sessions and prevent frauds. It is automatically deleted when the browser is closed or the session expires. | First Party | Session | Domestic |
| TS01217f3f | This cookie is used to securely manage and protect user sessions. It is automatically deleted when the browser is closed or the session expires. | First Party | Session | Domestic |
| TS0169d994 | This cookie is used to securely manage, protect user sessions and prevent frauds. It is automatically deleted when the browser is closed or the session expires. | First Party | Session | Domestic |
| TS01ff771c | This cookie is used to securely manage and protect user sessions. It is automatically deleted when the browser is closed or the session expires. | First Party | Session | Domestic |
| cbot-fibabankacbot-isLive | This cookie determines whether the chatbot service is active, whether the user is interacting with a live support representative or an automated chatbot, and enables switching between the chatbot and the live support system. It is an essential cookie used for the user to enjoy an uninterrupted support experience. | First Party | Session | Domestic |
| cbot-fibabankacbot-sessionId | This cookie identifies the users' current chatbot session and ensures that the user continues to interact with the chatbot uninterruptedly while browsing between pages or throughout their session. It is an essential cookie used for the user to enjoy an uninterrupted support experience. | First Party | Session | Domestic |
| WEBCREDIT | This cookie is an essential cookie used to support the form functionality of the users on the website. It defines the form fields required for the correct processing and recording of the data entered by the users in the form. These cookies are essential cookies for the correct operation of the website and are generally required for the provision of a service actively required by the user. | First Party | Session | Domestic |
| tkVadeSayisi | This cookie is an essential cookie used to store the maturity count preferred by users for the duration of the session so that the calculation tools can function correctly and without interruption. It is automatically deleted when the user's browser is closed or the session expires. | First Party | Session | Domestic |
| tkKrediTutari | This cookie is an essential cookie used to store the loan count preferred by users for the duration of the session so that the calculation tools can function correctly and without interruption. It is automatically deleted when the user's browser is closed or the session expires. | First Party | Session | Domestic |
| kkVadeSayisi | This cookie is an essential cookie used to store the loan count preferred by users for the duration of the session so that the calculation tools can function correctly and without interruption. It is automatically deleted when the user's browser is closed or the session expires. | First Party | Session | Domestic |
| kkKrediTutari | This cookie is an essential cookie used to store the loan count preferred by users for the duration of the session so that the calculation tools can function correctly and without interruption. It is automatically deleted when the user's browser is closed or the session expires. | First Party | Session | Domestic |
| KIRAZYENI | This cookie is used to ensure security during the application process and prevents malicious flood application attacks. It is used in the OTP (One-Time Password) verification process to ensure the security of the information sent by users to the application form and to prevent unauthorized access. It is automatically deleted when the user's browser is closed or the session expires. | First Party | Session | Domestic |
| FIBAKVKKGOZLEM | This cookie is used to ensure user security during the application process and prevents malicious flood application attacks. This cookie is used in the OTP (One-Time Password) verification process to ensure the security of the information sent by users to the application form and to prevent unauthorized access. It is automatically deleted when the user's browser is closed or the session expires. | First Party | Session | Domestic |
| FIBAKVKK | This cookie is used to ensure user security during the application process and prevents malicious flood application attacks. This cookie is used in the OTP (One-Time Password) verification process to ensure the security of the information sent by users to the application form and to prevent unauthorized access. It is automatically deleted when the user's browser is closed or the session expires. First Party Session Domestic | First Party | Session | Domestic |
| NSC_xxx.gjcbcbolb.dpn.us_ofx-TTM | This is a cookie used to enhance the performance and stability of the website. This cookie ensures that the site operates quickly and without interruption by distributing traffic between multiple servers. | First Party | Session | Domestic |
| NSC_xxx.gjcbcbolb.dpn.us-TTM | This is a cookie used to enhance the performance and stability of the website. This cookie ensures that the site operates quickly and without interruption by distributing traffic between multiple servers. | First Party | Session | Domestic |
3.2. Functionality and Preference Cookies
Functionality and Preference Cookies are those cookies that are used for purposes such as recalling your preferences, using the website effectively, optimizing the website to respond to your requests, and that contain data about how you use the website. These cookies are used to ensure functionality not otherwise ensured by the essential cookies. These cookies are not used to target you with online advertisements.
Your personal data collected through functionality and Preference Cookies are processed based on the legal basis of obtaining your explicit consent specified in Article 5/1 of the LPDP.
Domestic| Cookie’s Name | Purposes of Use | First Party /Third Party | Retention period | Domestic/ Overseas |
|---|---|---|---|---|
| connect.sid | This cookie is used to identify and manage user sessions in web applications and to interpret the performance of our website. It is automatically deleted when the browser is closed or the session expires. | First Party | Session | Domestic |
| Cbot-fibabankacbot-lastmessagedate | This cookie is used to monitor and manage users' interactions with the chatbot on the website. This cookie records the last time the user exchanged messages with the chatbot, thus helping to ensure the continuity of the interaction between the chatbot and the user. It is a functionality cookie used to improve the user experience. | First Party | Session | Domestic |
| Cbot-currentURL | It records the URL of the page where users interact with the chatbot on the website, allowing us to understand on which topic or page the user asks for support and to improve user support services. It is a functionality cookie used to enhance the user experience. | First Party | Session | Domestic |
| CountlyKirazBanner | This cookie is used to manage users' interactions with the kiraz banner (notification or pop-up window) on the website. This cookie prevents the user from seeing the same banner over and over again by recalling this information when the user closes or interacts with the banner. It is a functionality and preference cookie used to improve user experience and ensure that users are not disturbed. First Party 4 hours Domestic | First Party | 4 hours | Domestic |
| KirazVideoBankacilikPopup | This cookie is used to ensure that certain pop-up content is displayed correctly and punctually during users' banking transactions. This cookie, which ensures that users receive important information and guidance about banking services, is an essential cookie for the website to function properly and for uninterrupted user experience. It is automatically deleted when the browser is closed or the session expires. | First Party | 8 hours |
3.3. Performance and Analytics Cookies
Performance and analytics cookies are those cookies that enables statistical measurement to be made in order to analyze user behavior and collect information about website usage. These cookies are anonymous cookies that help improve the website and allow statistical measurement in order to analyze user behavior on websites. These cookies are used to improve our website by analyzing your use of the website and its performance. These cookies are not used to target you with online advertisements.
Your personal data collected through performance and analytics cookies are processed based on the legal basis of obtaining your explicit consent specified in Article 5/1 of the LPDP.
| Cookie’s Name | Purposes of Use | First Party /Third Party | Retention period | Domestic/ Overseas |
|---|---|---|---|---|
| BizeUlasinCountly | This cookie is used to track whether or not users have filled out the "Contact Us" form and to analyze this information. It provides the data required to improve the performance and user experience of the website. This cookie, which is in the category of performance and analytics cookies, anonymously tracks and analyzes users' interactions with the website. | First Party | 15 days | Domestic |
| fibaAnahtarCountly | This cookie stores data collected to analyze user behavior and improve website performance. | First Party | 15 days | Domestic |
| KirazHesapCountly | This cookie stores data collected to analyze user behavior and improve website performance. | First Party | 15 days | Domestic |
| d68e6d413be8dd70578dbc5ed67 eb353a2f6f104/cly_remote_configs | This cookie is used to store remote configuration settings. These settings are used to provide the user with customized content and experiences and to interpret the performance of our website. It is automatically deleted when the browser is closed or the session expires. | First Party | Session | Domestic |
| d68e6d413be8dd70578dbc5ed67e b353a2f6f104/cly_fb_widgets | This cookie is used to store remote configuration settings. These settings are used to provide the user with customized content and experiences and to interpret the performance of our website. It is automatically deleted when the browser is closed or the session expires. | First Party | Session | Domestic |
| ff61504d88a021552f8837 90b176a3ac54b329f0 | This cookie is used to track user interactions and integrations and to interpret the performance of our website. It is automatically deleted when the browser is closed or the session expires. | First Party | Session | Domestic |
| d68e6d413be8dd70578dbc5 ed67eb353a2f6f104/cly_event | This cookie is used to track and analyze user behaviors and to interpret the performance of our website. It is automatically deleted when the browser is closed or the session expires. | First Party | Session | Domestic |
| d68e6d413be8dd70578dbc5ed67e b353a2f6f104/cly_hc_error_count | This cookie is used to track user activities and interactions and to interpret the performance of our website. It is automatically deleted when the browser is closed or the session expires. | First Party | Session | Domestic |
| d68e6d413be8dd70578dbc5e d67eb353a2f6f104/cly_queue | This cookie is used to track the number of errors that occur throughout the user session, to perform error analysis and error reporting, and to interpret the performance of our website. It is automatically deleted when the browser is closed or the session expires. | First Party | Session | Domestic |
| d68e6d413be8dd70578dbc5ed 67eb353a2f6f104/cly_id_type | This cookie is used to interpret the performance of our website. It is automatically deleted when the browser is closed or the session expires. | First Party | Session | Domestic |
| d68e6d413be8dd70578dbc5ed6 7eb353a2f6f104/cly_id | This cookie is used to interpret the performance of our website. It is automatically deleted when the browser is closed or the session expires. | First Party | Session | Domestic |
| d68e6d413be8dd70578dbc5ed67 eb353a2f6f104/cly_hc_status_code | This cookie is used to interpret the performance of our website. It is automatically deleted when the browser is closed or the session expires. | First Party | Session | Domestic |
| d68e6d413be8dd70578dbc5ed67eb 353a2f6f104/cly_session | This cookie is used to interpret the performance of our website. It is automatically deleted when the browser is closed or the session expires. | First Party | Session | Domestic |
| d68e6d413be8dd70578dbc5ed67e b353a2f6f104/cly_hc_warning_count | This cookie is used to interpret the performance of our website. It is automatically deleted when the browser is closed or the session expires. | First Party | Session | Domestic |
| d68e6d413be8dd70578dbc5ed67eb 353a2f6f104/cly_hc_error_message | This cookie is used to interpret the performance of our website. It is automatically deleted when the browser is closed or the session expires. | First Party | Session | Domestic |
3.4. Advertising and Marketing Cookies
Fibabanka does not use advertising and marketing cookies on Fibabanka Platforms.
4. Transfer of Your Data Processed Through Cookies
As Fibabanka, we may share data with third parties, primarily our business partners, if necessary for purposes such as management, execution and auditing of processes such as contract execution, supply of goods and services, supply chain management, and operation of digital infrastructures. As for the use of cookies, our Bank only uses first party cookies. These cookies are deployed by us to improve the user experience on our platforms and to analyze user interactions in detail. Please note that third-party advertising cookies are not used and personal data is not transferred abroad under any circumstances.
5. Handling / Disabling Cookies
Your internet browsers usually automatically accept cookies used on the sites you visit.
You can configure your browser to block cookies for all or specific websites, to warn when a cookie is created, to block third-party cookies, or to treat all cookies as session cookies.
In addition, you can delete cookies stored on your device through your browser or view and track the list and values of these cookies.
Information on how to enable, disable or remove cookies is available on the Help screen of your internet browser provider's website. You can learn how to manage your browser's cookie settings via the following links:
Google Chrome: Delete, enable and manage cookies in Chrome
Mozilla Firefox: Block cookies
Internet Explorer: Delete and manage cookies
Safari: Delete cookies in Safari on Mac
Opera: Manage cookies on pages
Please note that if you disable certain cookies, various functions of our website may not work and the quality of your user experience may deteriorate.
6. Your Right to be Informed
Under The Law on Personal Data Protection, Article 11, you can apply to Fibabanka and (i) learn whether your personal data are processed or not; (ii) if processed, to request information regarding such processing; to learn the purpose of processing and whether your personal data were used for intended purposes; (iii) to know the third parties to whom your data are transferred at home or abroad; to request for correction of your personal data if processed incompletely or inaccurately; (iv) to request for erasure or destruction of your personal data pursuant to Article 7 of the LPDP; (v) to request for notification of such correction and erasure requests to third parties to whom your personal data have been transferred pursuant to Article 7 of the LPDP; (vi) to object to the processing, exclusively by automatic means, of your personal data, which leads to an unfavorable consequence for you; and (vii) to claim compensation for the damage arising from the unlawful processing of your personal data.
If you have any questions or requests regarding the processing of your personal data as part of this Cookie Information Form, you can apply to Fibabanka by filling out the Application Form to Data Controller at https://www.fibabanka.com.tr/bilgi-toplumu-hizmetleri/kvkk-kapsaminda-basvuru-talepleri and by selecting one of the methods specified in the Form.
Our Bank will finalize the application inquiries according to the nature of the request and within 30 (thirty) days at the latest, in accordance with Article 13 of the LPDP. If the transaction involves cost, the tariff determined by the Personal Data Protection Board will be charged. In case your request is rejected, the reason(s) for rejection will be stated in our response.
If you think that your personal data processed by our Bank is not out dated, incomplete or incorrect, please contact us immediately at fibabanka.kisiselveri@hs03.kep.tr for your notifications of changes regarding your relevant personal data(s).
This Cookie Information Form may be revised to comply with changing conditions and legal regulations. You can follow any updates at https://www.fibabanka.com.tr
Fibabanka Anonim Şirketi
